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Information & Resources for health and care professionals

We want your patients to arrive prepared and empowered to make the most of their time with you.

These resources support patients to think about what matters to them in advance of their appointment.

By using these resources patients will have had the opportunity to think about their concerns, priorities, and goals before your session together. We anticipate that this will allow you more time to work with your patient to create personalised and sustainable management plans.

Recourses can be accessed here.

Background to the ‘Prepared Patient Campaign’?

This campaign encourages patients to be actively involved in decisions about their care and treatment. It supports patients to ask questions to make sure that the care they receive is based on what matters most to them.  

The BRAN framework is a recognised tool to support shared decision making, ensuring patients are clear on the benefits, risks and alternatives of different management approaches, including doing nothing.  Informed patients tend to opt for lower risk and less invasive interventions, resulting in fewer consultations with better clinical outcomes.

  • What are the Benefits?
  • What are the Risks?
  • What are the Alternatives?
  • What if I do Nothing?

  • Campaign aim

    Campaign aim

    To embed the ‘prepared patient’ campaign across organisations and services, with the aim of empowering people, encouraging them to take an active role in their health and care.

    1. For the resources to be incorporated into service’s existing letters and information leaflets.
    2. For the resources to be digitally communicated to patients via service providers websites and social media.
    3. For the resources to be shared amongst staff groups via provider intranets and newsletters.
    4. For the resources to be visible in service provider settings, e.g. in waiting rooms and in foyers.
  • Campaign Outcomes

    Campaign Outcomes

    As patients become more confident to ask questions, professionals can personalise their approach based on an individual’s level of understanding, needs and priorities. This culture builds trust and generates sustainable, collaboratively developed management plans that patients are motivated to maintain.

  • We welcome you to incorporate this campaign into your service

    We welcome you to incorporate this campaign into your service

    You are welcome to use the resources available as you feel appropriate. If you would like more information on Personalised Care or the Prepared Patient Campaign and how it can be embedded into your service please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. We are happy to help with developing materials specific to your service.  

    We have generic promotional packs for the campaign, which we would encourage you to use in your waiting areas to make your service users aware that it is okay to ask. If you have not received a pack and you would like one, or if you would like further materials, please do get in contact at This email address is being protected from spambots. You need JavaScript enabled to view it..

  • Example for service bespoke materials

    Example for service bespoke materials

    Prepared patient resources

    For more resources and materials, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Further information on personalised care

‘Personalised Care gives people more choice and control over how their mental and physical health and care needs are met.’

Personalised care is based on ‘what matters’ to people and their individual strengths and needs.  A one-size-fits-all health and care system cannot meet the increasing complexity of people’s needs and expectations. The six personalised care components represent the relationship between people and healthcare professionals.  By taking on a whole system approach across all ages from maternity and children through to end of life care, personalisation supports the reduction in health inequalities, improving health and well-being, improving quality of care, ensuring more informed use of healthcare resources and the sustainability of the health and care system.

 

  • The six components of personalised care

    The six components of personalised care

    6 personalised care

    1. Shared decision making
      • Working with health and care providers to make management decisions that best meet an individual’s needs and priorities.

    2. Personalised care and support planning
      • Care plans that focus on an individual’s priorities and strengths. Empowering the individual to be actively involved in their care.

    3. Personal health budgets and integrated personal budgets
      • An amount of money which can be used to choose support to best meet the health and wellbeing needs of a particular individual.

    4. Supported self-management
      • Individuals are encouraged to make use of appropriate resources to maintain their own health and well-being. This might include peer support and health coaching.

    5. Social prescribing and community-based support
      • Link workers spend time with individuals to understand their health and wellbeing needs. They then signpost them to relevant local support.

    6. Enabling choice
      • Providing a choice in how individuals access services and in choice in how they receive support.

    For further information visit: https://www.england.nhs.uk/personalisedcare/

 

Training and learning opportunities

We are encouraging all health and care professionals to complete the Personalised Care Institute core skills module. It is freely available at Your learning options (personalisedcareinstitute.org.uk).  This will support you and your teams to make the most of the prepared patient campaign.

There is further free training available through the Personalised Care Institute on shared decision making and personalised care and support planning.

We plan to deliver more training over the coming months. However, if you feel that your team has a particular training need within the six components of personalised care then please do This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss the potential for more bespoke training. 

 

Service development opportunities

We are keen to work with clinical services across Herefordshire and Worcestershire to create person centred services that meet the needs of individuals. We can work with you to identify oppurtunties for personalised care within your service. Please do get in contact at This email address is being protected from spambots. You need JavaScript enabled to view it..