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Non-Emergency Patient Transport Service (NEPTS)

 

Non- emergency patient transport in Herefordshire and Worcestershire is provided by E-zec Medical; the service is only available to patients registered with a GP in either Herefordshire or Worcestershire and eligibility for use of the service is assessed purely on the basis of medical need.

 

Patient Enquiries

If you are a patient registered with a Herefordshire or Worcestershire GP wishing to use the service, our patient leaflet provides advice and information.

 

Healthcare Professional Enquiries

If you are a healthcare professional within Herefordshire or Worcestershire wishing to book a patient journey, our guide provides information and guidance.

If you are a healthcare professional needing to book Mental Health Secure Transport or Non-emergency transport to repatriate a patient registered with a Herefordshire or Worcestershire GP you will need to complete and return the form below to get prior approval before the transport is booked; failure to obtain pre authorisation, could result in non-payment of invoices.

  document Patient Transport Approval Form (15 KB)

  

Documents

  • File Type
    Name
    Date Modified
    Download
  • pdf
    Non Emergency Patient Transport (NEPTS) - Healthcare Professional Leaflet
    01 Apr 2020
  • pdf
    Non Emergency Patient Transport (NEPTS) - Patient Leaflet
    01 Apr 2020
  • document
    Patient Transport Authorisation Form
    01 Apr 2020

Information that was held previously by NHS Herefordshire CCG, NHS Redditch and Bromsgrove CCG, NHS South Worcestershire CCG and NHS Wyre Forest CCG was transferred to NHS Herefordshire and Worcestershire CCG on 1 April 2020.

The new CCG is the the new data controller. Any questions about the use of data (including patient data) by the new CCG should be directed to hw.enquiries@nhs.net.