Local listening

We want to ensure that we are always available to listen to you.  

You can contact our engagement team in the following ways:

  • Emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Calling: Due to the ongoing Coronavirus pandemic we are unable to receive calls. However, if you would like to arrange for a member of the engagement team to call back please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Writing: The Coach House, John Comyn Drive, Worcester, WR3 7NS
  • In person: Local Listening drop in session
 

Share your NHS patient experiences since March 2020

We think it is important that people can share their experiences of the NHS in their own words.

There have been lots of changes and challenges happening in the NHS due to the ongoing Covid-19 pandemic since March 2020. It is now more than ever, important for the CCG to get an understanding of what impact these changes have had on people and where improvements need to be made.

By sharing your experiences of the NHS since March 2020, you can help health care professionals and the CCG to understand what was good, what was bad and what would have made your experience better.

How to share your story

There are various ways you can share your story. Please see below:

  • Online form - You can tell us your NHS experience by following this link to a short survey 
  • By telephone or video call - Contact the engagement team at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange to speak to someone on the telephone or by video call.

If you wish to make a compliment, complaint or concern please see our compliments and complaints section.

 

Local Listening drop-in sessions - Postponed

Due to the ongoing COVID-19 pandemic, we have postponed our Local Listening drop-in sessions until March 2021. We will review this again at the start of 2021, in line with the government guidelines at that time. Details on how you can still continue to share your NHS experiences are listed above and here.

In order for us to speak to more people across Herefordshire and Worcestershire and to give people who prefer to talk in person a greater opportunity to speak to us, we have developed our new, year-round, Local Listening drop-in sessions.

Members of the engagement team will be visiting a market town near you on a fortnightly basis.

The purpose of these one hour, drop in sessions is to listen to your thoughts on healthcare in Herefordshire and Worcestershire and take any questions, suggestions and comments to the appropriate staff and organisations.

What do I need to do?

All you need to do is turn up! The sessions run for one hour at each venue. The venue details are listed below. For more information about each location, please click on the individual links.

Dates

We aim to publish the dates for our local listening sessions, three months in advance. Please find below the dates for our next drop-in sessions.

 

County

Date

Time

Area

Confirmed Venue

Confirmed Room

Notes

Herefordshire

15/04/2020

 

Bromyard

 

 

Postponed due to government coronavirus guidelines

Worcestershire

29/04/2020

 

Droitwich Spa

 

 

Postponed due to government coronavirus guidelines

Herefordshire

13/05/2020

 

Hereford

 

 

Postponed due to government coronavirus guidelines

Worcestershire

27/05/2020

 

Bewdley

 

 

Postponed due to government coronavirus guidelines

Herefordshire

10/06/2020

 

Ledbury

 

 

Postponed due to government coronavirus guidelines

Worcestershire

24/06/2020

 

Redditch

 

 

Postponed due to government coronavirus guidelines

Herefordshire

08/07/2020

TBC

Leominster

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

22/07/2020

TBC

Bromsgrove

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

05/08/2020

TBC

Ross-on-Wye

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

19/08/2020

TBC

Pershore

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

02/09/2020

TBC

Kington

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

16/09/2020

TBC

Kidderminster

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

30/09/2020

TBC

Bromyard

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

14/10/2020

TBC

Evesham

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

28/10/2020

TBC

Hereford

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

11/11/2020

TBC

Malvern

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

25/11/2020

TBC

Ledbury

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

09/12/2020

TBC

Stourport

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

06/01/2021

TBC

Leominster

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

20/01/2021

TBC

Tenbury Wells

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

03/02/2021

TBC

Ross-on-Wye

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

17/02/2021

TBC

Worcester

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

03/03/2021

TBC

Kington

TBC

TBC

Postponed due to government coronavirus guidelines

Worcestershire

17/03/2021

TBC

Upton-upon-Severn

TBC

TBC

Postponed due to government coronavirus guidelines

Herefordshire

31/03/2021

TBC

Bromyard

TBC

TBC

Postponed due to government coronavirus guidelines

 

We will try our best to stick to the above timetable as best we can, however, if there is a reason why we can’t run a session, we will update this webpage and our Twitter page, and will aim to rearrange the session to a later date.

Information that was held previously by NHS Herefordshire CCG, NHS Redditch and Bromsgrove CCG, NHS South Worcestershire CCG and NHS Wyre Forest CCG was transferred to NHS Herefordshire and Worcestershire CCG on 1 April 2020.

The new CCG is the the new data controller. Any questions about the use of data (including patient data) by the new CCG should be directed to hw.enquiries@nhs.net.