Feedback and evaluation


Let us know what you think

We want to constantly improve our engagement activity and are aware we don’t always get things right.

If you have a comment on an activity that you have attended or taken part in (e.g. a survey or meeting) please contact the engagement team by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.. Due to the ongoing Coronavirus pandemic we are unable to receive calls. However, if you would like to arrange for a member of the engagement team to call back please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Recent improvements to our approach

Throughout 2019 we asked members of the public and our patient representatives to comment on how we, as a CCG were doing. Based on your feedback we have now introduced our ‘Local Listening’. These are our one hour, local drop-in sessions that take place across Herefordshire and Worcestershire fortnightly, throughout the year. For more information visit our local listening page

Engagement Framework Evaluation

We think that it is important that our engagement and involvement practices are equitable and equally accessible to all of the residents in Worcestershire. We are committed to review our involvement and engagement framework periodically, both internally and by seeking external assurance. 

As part of this commitment, the CCG has reviewed its’ engagement practices in 2019/20 to establish how well we adhere with the Equality Act 2010 and engage with patients from the nine protected characteristics. We followed the EDS2 process; the Engagement Team rated our engagement activities against the nice protected characteristics and then asked the Patient and Public Involvement Lay Member to review and comment on these ratings. Following the assessment, we devised an action plan aimed at better improving our engagement approach.

Following the Evaluation of our Engagement Framework we have the following actions for 2020/2021. In this year we will be establishing new engagement processes for the new Herefordshire and Worcestershire CCG and we are keen to learn from our previous structures and processes.






Membership Scheme

Ensure is accessible / attractive for all members of the community:

- hard copy application forms distributed locally

- available in alternative languages / formats

- targeted recruitment in certain communities inc. rural, young participants, disabled, patients from Black, Asian and Minority Ethnic backgrounds.

- Support seldom heard groups with the means to be engaged

- Materials created by May 2020

- Materials created by May 2020

- Ongoing recruitment from April 2020 +

- Ongoing from April 2020 +

January 2021 conduct evaluation of membership scheme and diversity of members.


Work with partners to increase the CCGs ‘reach’ to all communities e.g. Healthwatch, voluntary and community sector organisations.

Ongoing throughout 2020/21

January 2021 conduct evaluation of partnership working

Patient Participation Groups (PPGs)

Support developing Primary Care Networks (PCNs) and current PPGs to hear from their diverse communities:

- Create toolkits,

- share resources and partner contacts

- offer one-to-one support and in-person events

- April 2020

- Ongoing from April 2020+

- Ongoing from April 2020+

January 2021 conduct evaluation of work with PPGs

This organisation ceased to exist on 30 June 2022, please visit our new website for NHS Herefordshire and Worcestershire Integrated Care Board - Integrated Care Board :: Herefordshire and Worcestershire Integrated Care System (