Current Engagement

What matters to you? - Survey

The health and care organisations across Herefordshire and Worcestershire are committed to providing you with choice and control over the way your health and care is planned and delivered. We would like to hear ‘what matters to you’ when it comes to your health and wellbeing.

We are interested in:

  • How involved you feel in decisions about your care and treatment within the service(s) that you access.
  • How your individual preferences and priorities are acknowledged by the service(s) that you access.
  • What makes you feel engaged in your health and care.
  • How you manage your own health and wellbeing independently.
  • The resources and information you need to live well

Survey: The survey can be found here:  

This survey should take approximately 15 minutes for you to complete. All responses will be anonymous unless you choose to give your details. NHS Herefordshire and Worcestershire Clinical Commissioning Group (CCG) may use some of your anonymised quotes. We will publish the anonymous findings on our website and will also share them with our partners. Personal identifying information will not appear in any publications resulting from this survey.

The feedback received will be used to inform our approach, and development of our strategy.

The deadline to complete the survey has been extended to 11.59pm, Sunday 1 August 2021.

Additional information

Personalised care was identified as one of five major practical changes in the NHS Long Term Plan (LTP) and is relevant for the whole population, across all parts of the system. It is about people having choice and control over the way their care is planned and delivered, based on ‘what matters to me’, recognising the importance of an individual’s strengths.

For this to happen we need to work together as communities, professional services and health and care systems. The NHS LTP explains six ways to make personalised care a reality:

  1. Shared decision making: Working with health and care providers to make management decisions that best meet an individual’s needs and priorities.
  2. Personalised care and support planning: Care plans that focus on an individual’s priorities and strengths. Empowering the individual to be actively involved in their care.
  3. Personal health budgets and integrated personal budgets: An amount of money which can be used to choose support to best meet the health and wellbeing needs of a particular individual.
  4. Supported self-management: Individuals are encouraged to make use of appropriate resources to maintain their own health and well-being. This might include peer support and health coaching.
  5. Social prescribing and community-based support: Link workers spend time with individuals to understand their health and wellbeing needs. They then signpost them to relevant local support.
  6. Enabling choice: Providing a choice in how individuals access services and in choice in how they receive support.

For more information about Personalised Care, please visit NHS England information.

Share your NHS patient experiences since March 2020

We think it is important that people can share their experiences of the NHS in their own words.

There have been lots of changes and challenges happening in the NHS due to the ongoing Covid-19 pandemic since March 2020. It is now more than ever, important for the CCG to get an understanding of what impact these changes have had on people and where improvements need to be made.

By sharing your experiences of the NHS since March 2020, you can help health care professionals and the CCG to understand what was good, what was bad and what would have made your experience better.

How to share your story

There are various ways you can share your story. Please see below:

  • Online form - You can tell us your NHS experience by following this link to a short survey 
  • By telephone or video call - Contact the engagement team at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange to speak to someone on the telephone or by video call.

If you wish to make a compliment, complaint or concern please see our compliments and complaints section.