Current Engagement


ICS Engagement Strategy 

In September 2021, NHS England published implementation guidance for Integrated Care Systems (ICSs) about working with people and communities. This set out 10 principles, designed to run throughout the ICS.

The new Integrated Care Boards (ICBs), which will replace the current Clinical Commissioning Groups, have been asked by NHS England to produce an ICS Engagement Strategy and incorporate these principles into the strategy. 

We are keen to get your views on how we plan to apply these principles across Herefordshire and Worcestershire, as part of our ICS Engagement Strategy.

The 10 Principles - The 10 principles can be found directly within the survey or within our presentation. If you would like these slides in different format, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. 

Survey - The survey can be found here: and should take approximately 7 minutes to complete.

All responses will be anonymous unless you choose to give your details in Question 4. NHS Herefordshire and Worcestershire Clinical Commissioning Group (CCG) may use some of your anonymised quotes. We will publish the anonymous findings to our website and will also share with our partners. Personal identifying information will not appear in any publications resulting from this survey. Your answers will be used to support the ICS Engagement Strategy.

Deadline - Please complete this survey by11.59 pm, Saturday 30 April 2022.

More information - For more information about the Integrated Care System (ICS) and Integrated Care Board (ICB) please see our presentation and recording of the Live Event, or visit our dedicated ICS webpages



Share your NHS patient experiences since March 2020

We think it is important that people can share their experiences of the NHS in their own words.

There have been lots of changes and challenges happening in the NHS due to the ongoing Covid-19 pandemic since March 2020. It is now more than ever, important for the CCG to get an understanding of what impact these changes have had on people and where improvements need to be made.

By sharing your experiences of the NHS since March 2020, you can help health care professionals and the CCG to understand what was good, what was bad and what would have made your experience better.

How to share your story

There are various ways you can share your story. Please see below:

  • Online form - You can tell us your NHS experience by following this link to a short survey 
  • By telephone or video call - Contact the engagement team at This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange to speak to someone on the telephone or by video call.

If you wish to make a compliment, complaint or concern please see our compliments and complaints section.